Uphold® Login Account — Access, Troubleshoot & Recover

Quick start: signing into your Uphold® account

To sign into your Uphold® Login Account go to the official login page: uphold.com/login. Use the email address and password you registered with. Once authenticated you can access your Uphold® Wallet and Uphold® Exchange features (currency swaps, deposits and withdrawals).

If you prefer mobile, open the Uphold® App from the Apple App Store or Google Play Store, then tap “Log in” and follow the prompts.

Troubleshooting common login problems

Uphold® login not working / Unable to login

If you get “login not working” errors, first confirm your email and password are correct. Try a different browser or clear your browser cache and cookies. Disable browser extensions or VPNs that may interfere with authentication. If the problem persists, attempt a password reset (link below).

Error connecting Uphold® account

“Error connecting” messages can come from network issues, firewalls, or temporary server interruptions. Check your connection, try another network (mobile data vs Wi-Fi), and retry. If you see server-side problems, check status updates in the Uphold® Help Center.

Uphold® App not working

If the app crashes or shows unexpected behavior: update to the latest app version, restart your device, clear the app cache (Android), or reinstall the app. Persistent issues can be raised through support.

Verification, transaction declines & 2FA

Can’t verify Uphold® wallet / verification declined: verification failures usually mean uploaded documents were unclear or incomplete. Re-upload high-quality, valid ID and proof of address, and follow the verification checklist in the Help Center.

Uphold® error decline during transactions: declines may be due to insufficient funds, unverified account status, payment method restrictions, or regional compliance checks. Review the error message and confirm your account verification and funding source.

Uphold® 2FA reset: if you lose access to your authenticator app, use any stored backup codes, or follow the 2FA recovery steps in the Uphold® Help Center to verify identity and reset two-factor authentication.

Account recovery & official support

If you forgot your password or suspect unauthorized access, begin account recovery at the official support pages: Uphold® Help Center. For password resets use the “Forgot password” flow on the login page. When contacting support, provide any requested identifying details but never share your full password or private keys in messages.

FAQs — quick answers people search for

1. How do I reset my Uphold® password?

Use the “Forgot password” link on uphold.com/login and follow the emailed instructions.

2. What if my Uphold® login keeps failing?

Clear cache, try another browser or device, disable VPNs, and reset your password if necessary. If issues continue, contact support via the Help Center.

3. How do I reset 2FA on Uphold®?

Use backup codes if you saved them. If not, follow the 2FA recovery steps in the Uphold® Help Center to verify your identity and remove or reset two-factor authentication.

4. Why was my Uphold® transaction declined?

Common reasons: unverified account, insufficient balance, card/bank denial, or regional restrictions. Check the decline reason and ensure your account is verified.

5. What should I do if the Uphold® app is not working?

Update or reinstall the app, restart your device, and ensure you have the latest OS version. If problems persist, submit a support request.

6. Where can I get official help?

Start at the Uphold® Help Center for guides and to submit a support ticket.